If you already have, or are thinking of moving your telephone system into the cloud on your existing internet link then you need to know how to diagnose and resolve the inevitable network performance issues.
Converging your voice and data onto the same physical network has always involved some level of risk as VoIP protocols are not the most robust and other network traffic can often interfere with their performance. These days the problem is only getting worse as more people rely on voice and video traffic while the network is also being loaded with so much other social and business traffic.
Network professionals need to have the right tools to be able to see and diagnose the problems properly, and migrating to VoIP is one of the most compelling reasons to get these tools quickly.
Your Guide to Troubleshooting VoIP
VoIP Troubleshooting Workflow
The Observer Platform from Viavi Solutions can mine packets, reconstruct calls, and tap into important metrics like MOS average, R-Factor, and more to help you troubleshoot VoIP. This great little video from Viavi shows you how Observer can be used to effectively troubleshoot flaky VoIP calls.