Careers - Open Reality

+44 (0) 1235 556400   |  sales@openreality.co.uk


Careers

Progress Your Career with Open Reality

As a growing business we have a constant need for great people to join our team. We work in the exciting world of IT and offer experience in a broad range of leading edge solutions. We really value our people and have a fun and energetic working environment, yet we are still professional and passionate about results.

Many of our team are long standing members, which doesn’t just mean Open Reality is a great place to work, but it shows our commitment to our customers, our company, and ourselves.

So if you have a passion for IT and love delivering first class customer service we would love to hear from you.

Think you've got what it takes?

Send your CV and covering letter to sales@openreality.co.uk

 

Current Vacancies

We are looking for a conscientious person with the ability to quickly diagnose and solve infrastructure problems to join our Second Line Support Team in Daventry. As a member of the Second Line Support Team you will be responsible for accepting escalations to existing Incidents and Changes from the First Line Support Team, alongside completing other project work.

Much of the work will require deep dive investigations into infrastructure problems from an early stage through to completion.

Key Skills

  • Excellent customer handling skills.
  • Pleasant telephone manner with excellent communication skills and telephone handling skills.
  • Sound problem solving and diagnostic skills.
  • Application and Desktop Virtualisation Knowledge – Terminal Server, Citrix XenApp & Citrix XenDesktop & PVS.
  • Solid knowledge of networking concepts and the ability to troubleshoot networking incidents.
  • Solid knowledge of Microsoft Solutions including Windows Server 2008/2012, Exchange 2007/2010/2013, SQL Server 2005/2008/2012, SharePoint.
  • Server Virtualisation Knowledge – VMware or Hyper-V.
  • Possesses one or more of the following industry certifications, CCP-V, MCSE, VCP, CCNA.

Download the full job description

We are looking for somebody with a deep understanding of data protection, backup, and recovery technologies, tools, and techniques to join our team in Daventry. In this technical sales role you will be responsible for taking a qualified prospect for our backup service from initial enquiry through to conversion. This includes guiding them through the trial process, designing and configuring the backup jobs, and demonstrating the features of the service. You will be our backup expert, helping to continually improve the service and provide assistance, guidance and training to our support teams.

Key Skills

  • Deep understanding of Data Protection, Backup and Recovery technologies, tools and techniques.
  • Expert knowledge of the Asigra Cloud backup and recovery suite (training will be provided, but we’d expect equivalent knowledge of competitive enterprise backup solutions such as CommVault or NetBackup).
  • Good industry knowledge of competitive backup and recovery services and solutions.
  • Broad technical knowledge of Microsoft Wintel infrastructure, networking technologies, server and application virtualisation.
  • Excellent customer handling skills.
  • Customer empathy and understanding of business challenges/ compliance requirements for backup and recovery.
  • Able to understand requirements and work iteratively to define a solution that meets them.
  • Pleasant telephone manner with excellent communication skills and telephone handling skills.
  • Sound problem solving and diagnostic skills.
  • Be assertive and confident when presenting new ideas or solutions to a customer such that they are reassured about the quality and suitability of the proposal.

Download the full job description

A Note for Agencies

We do not accept uninvited approaches from Recruitment Agencies. Where we do have a requirement to obtain third party support on a specific recruitment, we will proactively approach a preferred supplier based on our own market research.

We will not pay any agency fees associated with unsolicited third party applications. Should you choose to submit CVs speculatively we retain the right to pursue and hire that candidate without any obligation to third party terms and conditions, regardless of their inclusion in any email or supporting documents (including CVs).

TESTIMONIAL

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CASE STUDIES

Leicestershire County Council: Observer GigaStor Finds the Needle in a Haystack

Leicestershire County Council: Observer GigaStor Finds the Needle in a Haystack

When a random disconnect of some of the Councils business-critical cloud applications began affecting productivity for dozens of users every day, they knew they would need to do some detective work to find the issue.

WHITE PAPERS

+44 (0) 1235 556400 | sales@openreality.co.uk