Ongoing customer satisfaction and a significant growth in recurring income from managed services and hosting contracts has led a recruitment drive and the development of new roles in our cloud services business, BrightCloud.
In addition to restructuring the Managed Services division, we have commenced a campaign to recruit highly experienced engineers.
Suzanne Young – Incident Problem and Change Manager
Suzanne joins us from a Service Provider working with the NHS. For the last nine years she led one of the organisation’s critical Managed Services divisions, overseeing the infrastructure responsible for providing critical services to NHS and public sector.
During this time Suzanne lead a number of transformation projects including an overhaul of change management as part of the implementation of ITIL process alignment.
Suzanne’s role within BrightCloud is to manage the people and processes associated with the delivery of BrightCloud Managed Services, ensuring best practices are followed diligently and the people and processes are developed to drive continual service improvement.
Suzanne joined us in early September and is now the primary point of escalation for any matters relating to service delivery.
Mark Curry – Technical Operations Manager
Mark has handed over the people and process management aspects of his role to Suzanne and is now purely focussed on the technological aspects of Managed Services delivery, freeing up much needed capacity to ensure service delivery to BrightCloud’s growing customer base.
Mark has a remit to study the latest technology and provide guidance to the business on where this can be used to enhance our services, deliver new services and improve customer IT performance. He will also ensure the team always has the best tools at their disposal and will guide and mentor to guarantee technical best practices.
Mark is a key member of the Project team designing the next generation of our BrightCloud Services.
Sam Webster – Business Operations Manager
Sam has been a valuable member of the BrightCloud team for many years and has now taken over responsibility for project management in addition to his role On-Boarding new Managed Service customers.
These valuable changes to the BrightCloud team demonstrate our commitment to customer service excellence and our on-going obligation to ensuring our Cloud specialists remain the best. It is these values, our combined skills and IT services that have contributed to the great growth we have seen this year.