Cloud Services - Open Reality

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Cloud Services

Cloud Services Solution

The Future is in the Cloud

In 2005 we built our first ‘application hosting infrastructure’ business (something we all now call ‘the cloud’) as we could see massive potential benefits for our customers. Since then nothing has changed and many businesses now recognise that the future of computing is in the cloud. Cloud computing provides users with improved capacity and services without the need for investment in new infrastructure or software.

From this visionary concept, our subsidiary BrightCloud has built cloud services using Gartner acknowledged ‘best of breed’ infrastructure, management and performance technologies. Our infrastructure is highly reliable and meets stringent compliance standards, including the NHS N3 Network.

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Find out how to provide users with improved capacity and services without the need for investment in new infrastructure or software.
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Why opt for BrightCloud services?

Only pay for the services you use

Your IT budget benefits from the economies of scale that come from a highly secure and shared underlying physical infrastructure.

Access to technologies beyond your budget

Benefit from the best and latest technologies from the IT industry’s innovators including VMware, HP, Hitachi, Cisco, Citrix and Veeam.

Guaranteed network services, applications and user resources

Users always have fast access to the applications and data they need to be happy, efficient and loyal to your organisation.

Gives you time to focus on vital day-to-day IT services

We take on the costs and burden of time-consuming, yet vital, day-to-day IT management, testing, maintenance and upgrade responsibilities.

Our Cloud Services

Software as a Service (SaaS)

BrightCloud’s secure Application Hosting Platform offers you a fast and simple way to move one or all of your applications into the cloud. The service is scalable, compliant and cost effective.

As part of the service we optimise the performance of your apps and use the best delivery tools in the industry to ensure your users have access to these apps from both managed and un-managed devices.

Desktop as a Service (DaaS)

As a Citrix Silver Partner, we’re well qualified to deliver your users with secure hosted desktops so they can work how they want, when they want. We understand that no business or user has exactly the same needs, which is why we work with you to define the right applications and services for each user and then securely deliver these over the web.

As a result, you make users more efficient while transferring large capital costs and time-consuming update cycles on to a pre-factored monthly expense.


  • IT costs transferred from CAPEX to OPEX budgets
  • Introduce mobile and flexible working practices
  • Increased user efficiency
  • Creates the foundations for an effective BYOD policy
  • Citrix Silver Partner

Infrastructure as a Service (IaaS)

Save time and money by building a cost-effective and highly scalable infrastructure using the BrightCloud IaaS platform. We offer a level of support and UK-based customer service that you’ll never get from a commodity cloud hosting giant. With access to virtualised components you can build you own high performing IT platform, whilst we maintain it on your behalf.

By using BrightCloud managed infrastructure services you have 99.99% reliability, no single point of failure, and your own dedicated servers in one of our highly secure UK data centres. Many of our customers use our IaaS platform for a range of activities, from developing smartphone apps through to scaling a website to support high demand. There is also the option to host your own software tools within highly secure, ring fenced test and development environments.


  • 99% Reliability
  • No single point of failure
  • Dedicated servers in highly secure UK data centres
  • UK-based customer support
  • An ISO 27001:2013 and ISO 9001:2008 accredited supplier

Backup as a Service (BaaS)

A business that doesn’t protect its data is a business at risk. BrightCloud’s Online Backup can be run independently of, or as a complement to our Disaster Recovery solution. It is not the same as synchronising workloads between multiple locations as it takes copies of files, databases and other critical data, and stores them securely off site. There is greater granularity around Retention periods making recovery point objectives [RPOs] arbitrary, thus offering your data protection in any almost any eventuality.

BrightCloud’s Backup as a Service Solution will lower your cost of ownership by allowing your business to retire any old tape based backup system, along with its dedicated hardware and slow, cumbersome process. Operating and administration costs will fall as the “set & forget” nature of our BaaS solution affords greatly improved reliability and speed of recovery over tape, allowing your staff to better focus their valuable time on more efficient use of your IT resources. Cloud Backup offers much stronger compliance safeguards, reliability and redundancy than tape backup systems, whilst also operating on a much more secure method of file transfer, with an encryption key existing only on the customer side, and nowhere else.


  • No long-term contracts
  • 99% availability guarantee
  • Secure access from anywhere
  • Scalable to your needs
  • An ISO 27001:2013 and ISO 9001:2008 accredited supplier

Disaster Recovery as a Service (DRaaS)

We store a copy of your active servers, including all the data that they use, in one of our cloud data centres. This copy can be synchronised to a point-in-time only a few hours ago. Our solution is very cost-effective because we only charge you for the standby resources and allow you to fail over into a full cloud hosting service. This means you only pay for the resources you need when you need them and for as long as you need them.

If disaster strikes your systems are recovered into a private cloud infrastructure, which is reliable, available and secure. Unlike other providers there is no time limit on how long you remain in the hosted environment, leaving you to concentrate on getting your business back on track.


  • Free setup and migration
  • No long-term contracts
  • 99% availability guarantee
  • 1 hour recovery (subject to conditions)
  • Secure access from anywhere
  • Scalable to your needs
  • An ISO 27001:2013 and ISO 9001:2008 accredited supplier
  • Plus your first 3 months are completely free!


Over the last year we have saved over £731,000 in capital and support costs and reduced our carbon footprint by nearly 400 tonnes thanks to Citrix an…
Jon ThomsonHead of IM&TPlaces for People


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