If your organisation is using Office 365 for business operations, you must be enjoying the many benefits that a move to a Software as a Service (SaaS) based application presents. However, even if you transfer your capital expenditure and IT management tasks to Microsoft, you still remain responsible for your organisation’s data. This is a complicated situation as your data no longer resides within your organisation’s boundaries or within the control of your IT staff.
How do you handle situations where you need to restore a deleted, corrupted or an incorrectly edited file? How do you go back to a previous point-in-time copy? What happens when an employee leaves the firm and you delete his account? How do you ensure that you still have access to your intellectual property?
Though Microsoft performs its own backups to ensure that your data is kept available at all times, they are not responsible for helping you retrieve deleted, edited, or corrupted information. If you have purchased the service through an authorised Microsoft partner, you may be many layers removed from Microsoft.
How do you answer your CEO who is looking for that important email that she accidentally deleted? How do you respond to the team that is looking to go back to a previous version of a document before collaborative editing caused too many changes to a current version? How long will they need to wait to get their data back? What is the process for such a recovery?