Customer accepts that Open Reality may charge all reasonable expenses for travel and accommodation unless otherwise agreed in writing.
Customer may cancel or change consultancy work days only by giving written notice. The following will apply in each situation:
Open Reality may waive the right to charge for a specific cancellation if we are able to deploy the Consultant’s time with an alternative customer (This is not always possible when consultancy days are cancelled close to the planned work). Open Reality also reserves the right to charge for any non-refundable expenses incurred in respect of travel and accommodation arrangements made in line with this agreement for any consultancy days that are cancelled, irrespective of the notice period.
If work is delayed or over-runs due to events within the scope of our control, work may be extended with no further charge to the Customer. If the provision of Consultancy or Service is delayed through the fault of the Customer and caused by matters beyond the control of Open Reality, Customer shall pay the charges at our prevailing hourly or daily rates in respect of idle-time incurred for the delay. Any agreed time schedules shall be deferred to a reasonable period of time or no less than the period of delay.
During the consultancy services, Open Reality consultants will work towards the completion of the project deliverables defined in the Scope of Work (Service Engagement Document). Should the Customer request additional assistance from Open Reality consultants with questions and requests for advice that are not directly included in the scope of the specified work then Open Reality consultants will endeavour to assist with such matters to the extent that they do not result in a significant deviation from the project plan and timescales. In the event that the provision of additional assistance or work to the Customer is likely to require increased time commitment from Open Reality consultants, then Open Reality will endeavour to discuss any schedule impact and additional costs with the appropriate Customer representative prior to proceeding with such assistance and works, where discussion is not possible and the work is considered urgent by the customer then Open Reality reserves the right to charge for such work at the appropriate rate
No work will be documented or report produced without a specific request and time allocated.
The Customer and Open Reality hereby undertake to each other that for the period of 12 months following completion of the project neither of them will either directly or by an agent or otherwise and whether for himself or for the benefit of any other person induce or endeavour to induce any officer or employee of the other to leave his or her employment or an associate or contractor of any sort to breach the terms of his or her contract with the Customer or Open Reality as the case may be.