Active Testing for Optimal End-User Experience
Cloud-based service deployments, complex multi-tier applications, remote employees, and customer expectations of anywhere, anytime availability of IT services can challenge performance monitoring visibility.
ObserverLIVE provides ongoing, proactive testing of critical web-based services and network links to assess user experience and stay a step ahead of performance degradation. It enhances service delivery of web and other SaaS applications like SalesForce.com, Office365, and VoIP services along with the critical links that support them. It also solves individual user complaints with on-demand, remote diagnostics. ObserverLIVE detects and streamlines triaging and resolution of user experience issues in hybrid IT environments, complementing Observer on-premises monitoring capabilities.
Impress the Crew
Actively assess and improve end-user experience, on premises and in the cloud
Slash Help Tickets
Cut troubleshooting and escalated calls with test insight to pinpoint problems
Identify network performance issues and outages before they impact business
Boost reliability of VoIP with proactive understanding of call quality
Whether on premises or in the cloud, ensure that your websites and web-based services are responsive and delivering acceptable end-user experience. Shorten ticket life by accurately identifying the source of performance problems.
- Problem domain indication
- Reports and alerts when web apps fail to meet expected service levels
- Global testing for expanded awareness of application performance
Ensure successful business communication and collaboration by improving the quality of VoIP. Easily understand how, where, and when sessions break down via ongoing, synthetic calls before the issue impacts actual humans.
- Measurements of MOS, loss, latency, and jitter
- Alerts on service availability and call degradation
- Easy-to-read dashboards to pinpoint the likely source of the problem
Validate the status of important network links and confirm service level agreement (SLA) compliance. Isolate problem domain to eliminate finger pointing between IT teams. Optimize resources to better manage network capacity.
- Non-intrusive, ongoing, endpoint-to-endpoint performance tests
- Standards-based performance tracking to verify routes, delay, and loss
- Real-time awareness of degraded network quality and connectivity
HOW IT WORKS
ObserverLIVE takes performance management to the next level, beginning with free or low-cost agents, architected for flexibility. Cloud, virtual, and microprobe agents can be deployed on premises or in the cloud. Troubleshooting agents can be installed temporarily, or as needed for end-user visibility and problem triage.
WHAT IS A MONITOR?
A monitor is a series of synthetic tests that run between an agent and a destination of your choice to proactively assess performance. Monitors can be dynamically allocated and reallocated remotely, on any agent, in real-time.
As tests execute, results are automatically sent to ObserverLIVE where they are analyzed and presented in clear, easy-to-follow dashboards and reports.
Monitor pricing starts at $30/month. Contact us today for an estimate on how many monitors you will need and to start your free 14-day trial.
Open Reality – An Elite Solution Partner
Elite Solution Partners consistently demonstrate the highest levels of achievement across a broad spectrum of VIAVI product lines including their more complex solutions. We provide advanced technical and commercial insights to ensure you get the right solution to meet your needs. We also manage first-level post-sales user support, including the ability to address basic product usage questions and managing in-warranty and out-of-warranty equipment returns for VIAVI repair.