PARTNER SINCE: 1999
PARTNER STATUS: Elite
VIAVI’s Observer platform delivers multi-dimensional end-user experience scoring on every transaction, real-time site-based dashboards, and pre-engineered workflows with deep data visibility for comprehensive operational awareness, fast problem resolution, and powerful forensic investigations.
Our Elite Solution Partner status is recognition of the fact we consistently demonstrate the highest levels of achievement across VIAVI product lines including their more complex solutions. We provide advanced technical and commercial insights to ensure you get the right solution to meet your needs. We also manage first-level post-sales user support, including the ability to address basic product usage questions and managing in-warranty and out-of-warranty equipment returns for VIAVI repair.