Solutions

Managed Servers and Applications

Open Reality has developed its own alerting and reporting application which in turn links into some of the best monitoring and management tools in the world, this is deployed at each customer site, as required, to monitor the key points and services of the IT infrastructure  Each site is different and consequently the service is tuned to each customer

Open Reality uses this technology to present a comprehensive Network and Infrastructure Management portal to our command centre team.  A Single Point of Contact (SPOC) is responsible for dealing with your IT issue from initial alert through to resolution; including the escalation process to the resolution team or other third party suppliers.

The Management and Resolution Team consists of trained engineers and consultants working within carefully structured escalation and response parameters to manage, diagnose and resolve any incidents affecting your SLA.