Solutions

Delivering your SLA

IT departments are moving away from being the Provider of Technology to users to becoming the Provider of Services to customers. Service Level Success means monitoring and reporting on availability, response and utilisation and ensuring that incidents are detected, diagnosed and resolved quickly.

It is time to think differently about the management of the IT infrastructure and the role IT departments play in that; moving away from reactive support and "fire fighting" to proactive monitoring, management and problem prevention. Small to Medium Enterprises (SME's) can often be hit the hardest by IT downtime or loss of critical IT services. With stretched resources and possible internal perception that IT is not as critical as it is, IT departments often lack simple tools and technologies to monitor record and report on the network and infrastructure.

Use the Open Reality products, optimize your use through training and consultancy services, sit back and let us take the strain by tailoring our support agreements to your SLA requirements.

For example App Manager is an excellent product to manage your servers, applications or services such as Email or VOIP.  But choosing any product involves a capital cost, training or staff, administration time and other hidden costs.  Open Reality offers you the choice to purchase a service built around a product where we manage it for you.  This approach avoids a capital cost, and training or administration issues and uses our command centre as an extension of your own team; like recruiting your own SLA management expert.